Tech Support

First Time Connection

You will need to create a free account at Zoom.us before you can join the class. If you are logging into the Junior and Senior classes at the same time, you will need to create a second account, as Zoom will not allow you to be on multiple meetings with one account.

Audio

A common issue for new Zoom users is audio problems. If everyone else can hear each other, then we know there is a mic or speaker problem you are having. Sometimes disconnecting and reconnecting your camera can fix this issue, other times you may need to leave and rejoin the Zoom program, or even restart your computer.
 
Generally, though, you just need to Connect Audio Device, using the little icon in the bottom left corner of your Zoom window. If you cannot hear us, it probably looks like headphones, or a microphone. You can do this by clicking the ^ arrow to the right of your microphone, as shown below, then clicking a speaker and microphone option.
 
If you see the headphones instead, try clicking the headphones to connect your audio to the conference. If that is not available, then leave the meeting, and then join again.
 

Video

If you cannot see us, you may have slow internet. You can do a speed test to see if you have enough speed. Typically you want to have at least 2-3 mbs upload and download speeds for a clear and steady picture, though more is always better.

If we cannot see you, you may need to plug in your webcam. If it is already plugged in, turn it on with the camera button in the bottom left of your screen. Move your mouse (desktop) or tap the screen (mobile) to view your Zoom meeting controls.

Additional Help

If you are still having problems, please contact us.